Hello and welcome to the Write To Me store!
Here's some info you might be looking for in regards to our policies. By using our website and placing an order you are accepting our terms and conditions. Please read through them carefully.
If you have any issues or would like further details please contact us at firstname.lastname@example.org x
WAREHOUSE HOLIDAY CLOSURE
Our warehouse will be closed from midday 3 January to 15 January, 2020 (Australian Eastern Standard Time). Any orders placed during this time will begin shipping from 16 January, 2020.
We accept Credit Card, Paypal, ApplePay & AfterPay.
Credit cards accepted include Visa, Mastercard and Amex.
REFUNDS / RETURNS (INCLUDING DAMAGED IN TRANSIT)
If you change your mind about a product purchased from the Write To Me website, we are happy to accept a return for refund or exchange within 7 days of the order being received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original or similar packaging to ensure it doesn’t get damaged in transit. Please note a single layer of bubble wrap or padded bag is NOT substantial. We cannot exchange or refund an item that is not received in perfect condition. Please also include your name and order number in the return.
Once we receive the return we can process an exchange or refund for you of the product only. The cost of shipping is non-refundable.
Please contact us prior to processing the return for full return instructions.
If your order arrives damaged in transit, please contact us within 7 days of the order being received so that we can investigate the situation and action for you.
When placing an order for a preorder product, all other products on the same order number will be shipped when the pre-order is shipped. If you require an earlier delivery on non-preorder products a separate order must be placed. We do not offer split delivery.
Once an order has been placed, we are not able to combine with other orders or refund postage costs.
SALE / PROMOTIONAL PERIODS
Orders placed outside of a sale / promotional period, or orders where a promotional code is not entered at checkout will not be refunded. We will not back date a sale price, or refund the sale percentage.
Discount codes are only valid on full priced journals, planners and lists unless otherwise stated.
Our journals and designs remain the copyright of Write to Me Stationery.
All rights reserved. Our journals or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission by us.
The purchase of a product does not entitle reproduction.